Key Account Manager

Summary

Join soona as a Key Account Manager and drive revenue growth with existing customers by creating and executing strategic plans to achieve and exceed revenue targets.

Requirements

• 2+ years experience in SaaS B2B sales & account management
• 5+ years previous experience in sales
• Previous experience carrying a $1M+ quota and consistently achieving targets
• Has experience managing a book of business of 75+ key accounts
• Exceptional communication and collaboration skills, both verbal and written
• Quantitative and qualitative analysis to draw insights to make meaningful decisions
• Competitive by nature and excited to hit big targets
• Effective decision maker with a history of driving results
• Capable of managing multiple tasks simultaneously through successful prioritization
• Thrives in a fast-pace, ever-changing startup environment
• Proficient with G Suite and spreadsheet data dives
• Has experience and excels in both phone, video, and email outreach
• Photo and video production experience a plus
• Access to a reliable internet connection
• B.A. preferred

Responsibilities

• Create and execute a strategic sales plan to achieve and exceed monthly and quarterly quota
• Show month over month improvements to soona’s core KPIs in addition to revenue (AOV, checkout rate, lifetime value, retention, conversion and customer satisfaction)
• Act as account manager and grow long-lasting relationships with key accounts to drive redemption and renewal
• Negotiate and close large enterprise deals
• Proficiently use a CRM to track pipeline, performance, client behavior and opportunities
• Work closely with fellow departments to drive the best possible client experience, identify blockers and gaps within the team and develop plans for solving them
• Provide consistent strategic insights on the client experience and business performance to help soona grow and optimize our business while delighting customers
• Draw insights from data to determine areas of opportunity and action to drive revenue outcomes
• Coach individual studio creative team members to continually improve the client experience for key accounts
• Collaborate with key leaders on solutions to address areas of opportunity (e.g. profit decline, employee conflicts, loss of business to competitors, satisfaction or quality control complaints)

Benefits

• Starting Base Salary: $80,000
• On-Target Earnings (OTE): $140,000/year (includes base salary plus additional performance-based incentives/commission)