Lead Infrastructure Specialist - Cloud Operations

Summary

Join CellCarta, a Contract Research Organization, as a Lead Infrastructure Specialist and contribute your expertise to ensure high-quality services. You will provide level 2/3 technical support for cloud solutions, manage cloud environments, and troubleshoot issues. This remote role requires strong AWS administration experience, knowledge of cloud networking, and experience with Linux environments. CellCarta offers competitive wages, comprehensive benefits, and opportunities for career advancement.

Requirements

• Degree in a computer-related or other STEM (Science, Technology, Engineering, Math) field
• More than 6 years in IT
• Proven experience in administering AWS environments, including deployment, troubleshooting, maintenance, and cost optimization, as well as AWS identity management knowledge - required
• Strong knowledge of cloud networking / VPCs
• Experience with Linux environments required
• Excellent customer service skills
• Excellent communication skills
• Individual must be independent, resourceful, good aptitude for problem solving

Responsibilities

• Receive service desk tickets from end users and provides level 2/3 technical support related to Cloud environments
• Receive escalations from technical support
• Manages cloud environments, including but not limited to cloud networking (VPCs), cloud servers, identity and access management, container hosting, storage, and compute environments
• Coordinate regular maintenance to ensure cloud environments are properly updated and secured
• Debugs issues with cloud hosted environments and applies corrective actions
• Compile/implement system design for cloud systems, including deployment via scripting and console mechanisms
• Provide recommendations to the IT Manager based on problems or requests reported to IT Support
• Work with vendors or other technical resources to troubleshoot Support issues
• Plan and manage the installation, configuration, and upgrade of company software applications hosted on or interacting with cloud solutions
• Maintain contact with Employees until issues have been resolved
• Provide technical assistance and training to users
• Creation of SOP's and change management documentation for new IT systems
• Install and configure operating systems when necessary
• Develop systems and tools for deployment and asset management
• Updates the inventory of systems and assets of the company
• Performs system monitoring, including log review
• Resolve network/telecommunications related issues with remote users
• Troubleshooting and maintaining systems such as Sharepoint, Teams, or other applications
• Creation of scripts (Terraform, Powershell, etc)
• Complies with company SOPs and identifies noncompliant systems or processes

Preferred Qualifications

• Experience with deployment using CI/CD techniques, as well as use of Terraform scripting strongly preferred
• Experience with CloudFormation, Kubernetes, and DevOps tools preferred
• Experience monitoring with tools such as CloudWatch preferred
• Experience with Microsoft Azure a plus

Benefits

• Competitive Wages
• Vacation and Personal Days
• Comprehensive Group Insurance Plans
• RRSP Contribution with Employer Matching
• Employee Annual Incentive Plan (EAIP)
• Dialogue Telemedicine Service and Employee Assistance Program (EAP)
• OPUS & Cie Contribution
• Parking Reimbursement
• Referral Program
• Career Advancement Opportunities