Lead UX Researcher

Summary

Join Airbnb's research team as a seasoned researcher to lead mixed-method research uncovering insights about the global host community. You will design and execute studies, build upon existing knowledge, and deliver actionable, strategic recommendations influencing product direction and improving the host experience. A typical day involves conducting impactful research, leading the Host rapid research program, collaborating with other researchers, uncovering user insights through innovative methods, developing compelling narratives, and partnering with various teams to share insights. This role requires a degree in a relevant field, 8+ years of research experience outside academia, and 5+ years of UX research experience on digital products. The position is US-remote eligible with occasional office work.

Requirements

• Degree in psychology, anthropology, cognitive science, human-computer interaction, or other relevant area of study, Masters preferred
• 8+ years working in research functions outside of academia
• 5+ years conducting UX research on digital products, using a variety of methods
• 5+ years designing and executing research across a variety of methods
• Organized and communicative project manager, creating projects and programs of research enabling smooth partner collaboration
• Strength in synthesis, with a history of integrating insights from across methods, studies, and other data sources
• Excellent storyteller, making it easy (and enjoyable!) for your audience to quickly understand (and remember!) your insights
• Adept in both qualitative and quantitative research methods

Responsibilities

• Conduct practical and impactful mixed-method research on our community of hosts
• Lead our Host rapid research program, including conducting the research and partnering with vendors
• Closely collaborate with other researchers and insights teams to tell holistic, impactful stories
• Uncover insights about users by using thoughtful and innovative methods
• Develop compelling narratives that showcase users’ needs, pain points, and key product opportunities
• Partner and share insights with product teams, designers, marketers, policy managers, and executives

Preferred Qualifications

• Experience conducting research across both sides of a two-sided marketplace. And, forming insights that connect both sides’ needs
• Experience partnering with a data scientist to integrate attitudinal and behavioral learnings
• Proficient with SQL for research sampling
• Innovative, interested in keeping up with and trying the newest tools for UX research (ex. AI)

Benefits

Bonus, equity, benefits, and Employee Travel Credits