Remote Leave Administrator

Summary

Join our diverse and talented team at Sparrow as a Leave Administrator on the Customer Experience team, where you will manage employee benefit's claims, collaborate with external counterparts, and drive process improvements.

Requirements

• 1-3 years of relevant administrative work experience
• Comfortable working with and learning new tech systems
• Comfortable working and communicating in a remote-first environment
• Strong organization skills and attention to detail. You can track various tasks from different projects and ensure nothing is overlooked
• Excellent verbal and written communication skills. You can communicate clearly and empathetically through email, chat, and phone calls. People oriented with a high degree of empathy, interpersonal intuition, and strong active listening skills
• Openness to learning. You are highly self-directed, adaptable, and open to feedback and implementation in a fast-paced, ever-changing environment
• Ability to anticipate needs
• Handling confidential information with appropriate care

Responsibilities

• Foster collaboration with external administrative counterparts through diverse communication approaches, such as phone calls and emails
• Manage the flow of necessary leave paperwork, handling multiple concurrent leaves with finesse
• Document and convey all claim escalations to designated team members
• Thrive in a fast-paced environment by adeptly handling multiple tasks in quick succession
• Maintain and optimize internal systems and processes for maximum efficiency
• Stay informed about new state programs and processes