Instant Teams is hiring a
Leave Case Manager

Summary

The job description is for a Leave Case Manager position at Instant Teams. This role involves administering FMLA policy, processing leave paperwork, providing timely responses to associates, generating reports, maintaining records, and assisting management with special projects. The position requires a High School Diploma, 1-2 years of related experience, knowledge of the integrated disability and absence management industry, excellent customer service skills, strong communication skills, ability to manage business expectations, interpret and analyze multiple facts, knowledge of state and federal FMLA regulations (preferred), strong organizational skills, excellent interpersonal skills, ability to work in a team environment, and ability to meet or exceed Performance Competencies. The job is full-time, from Monday to Friday, 8am - 5pm EST, with a pay of $21/hour. Benefits include health insurance, retirement benefits, paid time off, life and disability insurance, bonuses and incentives, professional development opportunities, wellness programs, family and parental leave, and equipment is provided. The position cannot be filled from OCONUS, Montana, and Rhode Island.

Requirements

• High School Diploma
• 1-2 years of related experience
• Current knowledge of the integrated disability and absence management industry
• Excellent customer service skills and ability to manage difficult and stressful situations
• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
• Ability to manage business expectations and resolve concerns, by communicating status and issues
• Ability to effectively prioritize and escalate customer issues
• Ability to interpret and analyze multiple facts
• Knowledge of state and federal FMLA regulations
• Knowledge of medical disability management (preferred)
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Responsibilities

• Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness
• Processes all leave of absence paperwork according to established procedures and laws
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities
• Coordinates correspondence, forms, and other documents via the claim system
• Generates reports as required; maintains files, inputs, and analyzes data
• Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
• Keeps complete records of all LOA requests and maintains tracking and analysis of data
• Participates in developing goals, objectives, and systems
• Maintains compliance with standards and federal/state regulations
• Serves as an internal reference to the team for certification requirements and processing
• Contacts Providers for clarification
• Performs other duties as assigned

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave