Lifestyle Manager

Summary

Join Ten Lifestyle Group as an Arabic-speaking Lifestyle Manager in Bogota, Colombia, specializing in luxury lifestyle management for the Middle East market. You will leverage your knowledge and contacts to fulfill member requests in areas like travel, retail, and entertainment, ensuring exceptional service and personalized solutions. This role involves managing requests, promoting Ten's services, and maintaining accurate records. You will also be responsible for gathering member feedback and negotiating benefits with suppliers. The ideal candidate will be fluent in English and Arabic, possess local knowledge of the Middle East, and have experience in the travel or leisure sector. Ten offers a competitive salary, performance-based bonuses, flexible work arrangements, paid time off, and a range of other benefits.

Requirements

• Fluency in English and Arabic is required . Excellent written & oral communication is a MUST
• Experience in leisure orientated sector of business, hospitality, customer service, concierge or call center
• An understanding of the luxury lifestyle and affluent customers
• Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
• Exceptional attention to details
• Reactive problem solving
• Ability to work with tight deadlines and under pressure
• Strong online research skills ‘Can-Do’ and positive attitude
• Passionate about customer service and sharing local tips
• Only Arabic speaking candidates who are CURRENTLY based in Colombia will be considered

Responsibilities

• Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings
• Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.)
• Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence
• Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible
• To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves
• To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
• To maintain high standards of service and communication with the member throughout the request/member journey
• To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
• To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced
• To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option

Preferred Qualifications

• Fluency in other languages, particularly French is highly regarded, as a plus, but not mandatory
• Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred; A plus of is a plus is having knowledge and experience in working in the travel sector – such as firsthand experience booking flights, hotels and have confident to make other travel reservations

Benefits

• A competitive salary package (depending on experience) plus a performance-based bonus structure
• Flexible work arrangements including Hybrid and *Remote work possibilities (* Remote within borders of Mexico )
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!