BetterHelp is hiring a
Localization Program Manager

Summary

The job is for a Localization Program Manager at BetterHelp, a mental health company. The role involves managing the end-to-end experience for non-English international markets, preparing for new market launches, automating workflows, identifying translators and reviewers, implementing localization frameworks, and ensuring best practices.

Requirements

• 5+ years of localization program management experience
• Ability to work in the US, to travel to our Mountain View, California offices up to 4 times per year and to attend an additional company offsite

Responsibilities

• Ensure we have the right tools, technology, and vendors in place to support users speaking a wide variety of languages in a large number of countries
• Prep the business for launching into new markets
• Find ways to save time and save cost in the process of supporting international markets
• Engage and build relationships with cross-functional teams and stakeholders (Marketing, Legal, Product, Engineering, etc.) to better understand their needs and automate their workflows
• Identify the right content translators and reviewers to meet the needs of the business
• Design and implement efficient and scalable end-to-end localization frameworks tailored to various products and diverse content types across BetterHelp
• Guide stakeholders across BetterHelp to ensure localization best practices are followed and drive efficient execution
• Proactively identify and streamline technical and process issues that affect localized product relevancy, quality, and functionality
• Actively seek out opportunities to optimize the global user experience and influence adoptions of optimal solutions

Preferred Qualifications

Familiarity with subscription businesses a plus

Benefits

• Competitive salary & equity compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Unrivaled perks program (including free therapy, UberEats, and more)
• Remote work with regular in-person bonding experiences sponsored by the company
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• The chance to build something that changes lives – and that people love
• An awesome community of co-workers