Localization Project Coordinator

Summary

Join LILT's Production Team as a Project Coordinator and contribute to the successful execution of translation projects. Based in Argentina or India, you will provide essential back-office support, ensuring 24/5 production delivery. Collaborate with a global team, utilizing various technical tools to manage project deadlines, assign linguists, track progress, and maintain quality. Your responsibilities include managing project tasks, communicating with linguists, and ensuring timely project delivery. This contract position requires a Bachelor's degree (Master's preferred), proficiency in English, and experience in translation, project coordination, or localization. Solid organizational skills and the ability to meet deadlines are essential.

Requirements

• Bachelor’s degree (Master's preferred)
• Proficient in English at a professional level
• Past experience includes translation, project coordination/management, linguistic or other localization related activities
• Solid organizational skills including meticulous attention to detail and multitasking skills
• Able to meet deadlines and work under pressure
• Authorization to work in Argentina or India is a precondition of employment

Responsibilities

• Executes project management tasks as required by the Production Team
• Utilizes a range of technical tools and systems to executive tasks, including Jira, LILT Translation Editor, QA tools, Front, and Retool
• Provides the necessary status updates and handovers to their Project Managers as well as Project Coordinator peers
• Maintain and exceed performance against KPIs
• Assigning linguists to projects based on predefined team lists and by applying automation
• Setting and managing project deadlines according to customer SLAs
• Tracking assignment status, including acceptance and rejection rates from linguists
• Communicates well with local colleagues and internal production team members
• Communication with linguists to confirm project status, any risks/issues impacting ability to deliver on time
• Coordination of queries from linguists; logging queries in the appropriate format/platform, directing responses back to linguists within production timelines
• Reassignment of projects to alternative linguists as needed to meet project deadlines or mitigate quality issues
• Data entry and administration related to linguist performance, availability and payments
• Sending and receiving translation quality feedback (revision reports or other format) to linguists
• Checking status of QA checks in LILT and following up with linguists on non-completion / non-compliance
• Delivering projects by the project deadlines
• Ensures all system admin, including data entry, is accurate for their accounts
• Has a clear understanding of all production workflows and processes related to their tasks and duties
• Consistently follows correct protocols for their tasks and accounts
• Escalates Production risks/blockers in the appropriate manner to their Production Manager or Lead as soon as they arise