Operations and Special Projects Coordinator

Summary

Join Moonpig, the UK's favorite online greeting cards, gifts, and flowers destination, as their first Australian employee. This 12-month fixed-term contract, remote-first role based in Melbourne, will involve acting as a crucial link between Australian customers, partners, and the UK team. You will be responsible for customer operations, marketing activations, and special projects. The role requires strong communication, organization, and the ability to build something from the ground up. You will work closely with 3PL providers and coordinate various aspects of the business, from customer support to marketing campaigns. This is a fast-paced, varied role ideal for someone who thrives in start-up environments.

Requirements

• Ideally 3–4 years in operations, project coordination or e‑commerce support (marketplace or D2C a bonus)
• Proven plate spinner who thrives in start-up style environments
• Confident communicator who can work remote‑first and build trust across time zones
• Comfortable working 2–3 later evenings (Mon‑Wed) to overlap with European team
• Remote first role, but need to be within reasonable commuting distance to visit our Melbourne 3PL provider from time to time

Responsibilities

• Triage day‑to‑day customer‑experience issues, chase down delivery hiccups, and coordinate with warehouse/fulfilment partners to lift NPS and hit SLA targets
• Drive one‑off launch initiatives (e.g., onboarding marketplace providers, exploring new courier options, rolling out local gifting SKUs) from brief to post‑mortem
• Roll up sleeves for influencer seeding, pop‑ups, PR stunts, cross‑sell emails—whatever puts Moonpig on Aussie lips
• Act as a friendly, proactive people person who can build, nurture & negotiate with large suppliers, logistics partners and external marketing/creative agencies—ensuring everyone’s rowing in the same direction
• Maintain project trackers, status decks and risk logs; surface wins and blockers to the New Markets team

Preferred Qualifications

• Experience working with 3PLs, last‑mile couriers or customer support platforms would be beneficial
• Exposure to marketing campaign execution and reporting would be beneficial

Benefits

Competitive salary and benefits