Logistics Operations Manager

Summary

Join Cabify's Logistics team as an Operations Manager and lead projects to improve service indicators for corporate clients and drivers. You will be responsible for optimizing processes, analyzing data, and working with global teams to enhance efficiency and scalability. This role requires experience in technology startups and logistics, along with a strong analytical mindset and expertise in continuous improvement methodologies. Cabify offers a competitive salary, benefits, flexible hours, and a hybrid work model.

Requirements

• Industrial engineering, business administration or related field, specialization in operations or logistics (desirable)
• Experience in technology startups (must-have) and in companies focused on logistics (optional)
• Minimum 6 years of experience in operations, operational processes, consulting or related fields
• More than 2 years of experience in team management
• Analytical and data-driven mindset, with experience in problem-solving
• Mastery and proven experience in the implementation of continuous improvement projects, Lean Six Sigma and other agile methodologies
• Knowledge of operational processes, creation of manuals, flowcharts and management indicators
• Solid knowledge of statistical analysis, scenario simulation and quantitative methods

Responsibilities

• Lead projects of improvement for the area and in the continuous search for effective, scalable solutions with a focus on task automation
• Detect opportunities for improvement in the different business lines facing the described audiences
• Optimize processes and perform analysis together with global teams, focusing on task automation and the development of new and improved features for the application
• Work with global, local, and support teams to ensure the best quality of service for all our audiences
• Analyze and optimize internal configuration processes to improve the development of our products on our platform
• Expand our service models to new geographies articulately
• Monitor and optimize the main KPIs of the area
• Manage corporate-level indicators with the deployment of action plans to improve their efficiency, service levels, and scalability
• Management of the fleet necessary for the operation of the unit, including driver acquisition, incident support, among others
• Develop strategies to strengthen the value proposition and lead continuous improvement

Benefits

• Indefinite contract with competitive salary
• Wellness bonus to use in medicine and various stores
• Additional rest days
• Recharge Day
• Flexible hours and hybrid work/full remote model
• Fun events to enjoy with your team
• Monthly credit to use in our Cabify App
• Work equipment for you to develop all your talent