Luxury Travel Consultant

Summary

Join Ten Group, a global leader in lifestyle and travel services, as a French-speaking Luxury Travel Consultant in South Africa. You will advise premium cardholders via phone and email, handle inquiries, make reservations, create tailored travel itineraries, and actively sell promotions. The role requires proven experience in European leisure sales, GDS knowledge (preferably Amadeus), and fluency in French and English. A hybrid or fully remote work option is available for suitable candidates, along with a competitive salary, performance-based bonuses, paid time off, paid sabbaticals, and various employee benefits.

Requirements

• Have the required authorization to live and work in South Africa
• Strong and proven track record in Europe leisure sales as well as worldwide itineraries
• Experience in Travel retail or Tour operator environment essential
• Experience and sound knowledge of GDS (preferably Amadeus)
• Professional fluency (both written and spoken) in French and English (level C1 or higher according to The Common European Framework)
• Impeccable listening skills, willingness to learn, and ability to work well in a team environment
• Ability to multitask, assist where needed, maintain strong attention to detail, resolve problems independently, and work well under pressure
• Energetic and motivated team player who enjoys the challenges
• You have strong communication skills and love to provide excellent service and quality daily
• Flexibility: Willingness to work 5 days a week between 07:00 and 22:00 SAST, Sunday to Thursday, plus every 3rd weekend off

Responsibilities

• Advising our clients – premium cardholders – by phone and email in both French and English
• Handling customer inquiries from quote preparation to billing for individual trips
• Making reservations with airlines, hotels, and travel agencies
• Creating tailored offers, travel documents, and detailed travel itineraries
• Passionately advising and facilitating unique travel experiences
• Actively selling special promotions and exclusive offers

Preferred Qualifications

Additional German and/or Italian proficiency is a big plus

Benefits

• A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential
• Hybrid working . You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car)
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use
• Genuine career opportunities within a dynamic and international company