Luxury Travel Consultant

Summary

Join Ten Group, a global leader in lifestyle and travel services, as a French-speaking Luxury Travel Consultant in South Africa. You will advise premium cardholders by phone and email in both French and English, handling inquiries from quote preparation to billing for individual trips. Responsibilities include making reservations, creating tailored offers and itineraries, and actively selling promotions. This role requires excellent language skills, experience in the travel industry, GDS knowledge, and a passion for travel and luxury lifestyle. Ten Group offers a competitive salary, performance-based bonuses, hybrid working options, paid time off, paid sabbaticals, employee discounts, and a company contribution towards medical aid.

Requirements

• You have excellent language skills in professional French and English , in written and spoken ( C2 according to The Common European Framework)
• Have completed tertiary qualification or equivalent training, ideally in the field of tourism
• Have several years of professional experience in the travel industry , a tour operator or in a travel agency
• Have GDS knowledge ( preferably Amadeus )
• Have excellent destination knowledge across key global regions
• Have a strong passion for everything related to travel and the luxury lifestyle , including gastronomy , events and culture
• Are service-oriented , flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Have strong communication skills
• Value exceptional service and live by this motto
• Are available on a full-time basis ( 40hrs per week )
• Flexibility: Willingness to work 5 days a week between 07:00 and 22:00 SAST , Sunday to Thursday , plus every 3rd weekend off

Responsibilities

• Advising our clients – premium cardholders – by phone and email in both French and English
• Handling customer inquiries from quote preparation to billing for individual trips
• Making reservations with airlines , hotels , and travel agencies
• Creating tailored offers , travel documents , and detailed travel itineraries
• Passionately advising and facilitating unique travel experiences
• Actively selling special promotions and exclusive offers

Preferred Qualifications

Ability to speak an additional language such as German or Italian is an advantage

Benefits

• A competitive salary depending on experience, plus a performance-based bonus
• Additional Late Shift and Sunday Shift Allowances increase earning potential
• Hybrid working . You can combine working from home and working from the office
• If you don’t live near our office, then we are open to fully remote working options too
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car)
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use