Luxury Travel Consultant

Summary

Join Ten Group, a global leader in lifestyle and travel services, as a French-speaking Luxury Travel Consultant in the UK. You will advise premium cardholders via phone and email in French and English, handling inquiries from quote preparation to billing. Responsibilities include making reservations, creating tailored travel itineraries, and actively selling promotions. This role requires excellent French and English language skills (C2 level), relevant experience in the travel industry, GDS knowledge (preferably Amadeus), and a passion for luxury travel. Ten Group offers a competitive salary, performance-based bonuses, hybrid working options, paid time off, paid sabbaticals, and various employee discounts and rewards.

Requirements

• Have excellent language skills in professional French and English, in written and spoken (C2 according to The Common European Framework)
• Have completed tertiary qualification or equivalent training, ideally in the field of tourism
• Have several years of professional experience in the travel industry, a tour operator or in a travel agency
• Have GDS knowledge (preferably Amadeus) and excellent destination knowledge
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Be service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Have strong communication skills
• Value exceptional service and live by this motto
• Be available on a full-time basis (40hrs per week)
• Be willing to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday, plus every 3rd weekend off
• Be located in the United Kingdom

Responsibilities

• Advise our clients – premium cardholders – by phone and email in both French and English
• Handle customer inquiries from quote preparation to billing for individual trips
• Make reservations with airlines, hotels, and travel agencies
• Create tailored offers, travel documents, and detailed travel itineraries
• Passionately advise and facilitate unique travel experiences
• Actively sell special promotions and exclusive offers

Preferred Qualifications

Ability to speak an additional language such as German or Italian

Benefits

• A competitive salary depending on experience, plus a performance-based bonus
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core
• Genuine career opportunities within a dynamic and international company