Manager

Summary

The job is for a Salesforce Delivery Manager at G-P, a company that helps businesses expand globally. The role involves managing the day-to-day execution of the Salesforce team using agile methodologies, leading discovery processes, participating in the full application life cycle, and driving continuous improvement.

Responsibilities

• Drive the day-to-day execution of the Salesforce team using agile best practices and processes
• Lead discovery process to identify and document client business processes and project requirements
• Participate in the full application life cycle from design to development, testing, and deployment
• Articulate best practice for more complex Salesforce use cases
• Drive advanced declarative customizations or development for Salesforce to meet unique business needs
• Be the escalation point for all project leads, clients on service-related issues and take the lead in working directly with Salesforce
• Resource management including staffing, planning and utilization
• Work closely with team members on a project basis to ensure quality, completeness, and timeliness of all tasks
• Organise an agile team to deliver to customer requirements
• Drive continuous improvement by facilitating team retrospectives, teaching problem-solving techniques, and driving greater accountability amongst team members
• Manage stakeholder expectations to manage team capacity and delivery schedules
• Responsible for team’s commitments, and in cases of failure, communicate impact to stakeholders and suitable mitigating
• Mentor, grow and develop the SF internal team to ensure the optimum level of skillset in the team
• Support metrics development and reporting to support decision making and continuous improvement
• Work actively with managers and project team members to identify performance issues early and provide insight and feedback
• Build strong relationships with both internal and external teams and stakeholders
• Create and maintain key project artefacts
• Work with vendors to ensure project deliverables (or services) are delivered as per business requirements
• Optimize the solution release management process