Manager, Care Services

Summary

Join The ALS Association as a Care Services Manager and make a difference in the lives of individuals with ALS and their families. This remote position, based in Baltimore, MD and surrounding counties, focuses on developing professional and community relationships to provide comprehensive care and support. You will manage care services programs, ensuring high-quality services and supervising staff (if applicable). Responsibilities include conducting needs assessments, managing client portfolios, providing information and resources, coordinating referrals, and evaluating support groups. Collaboration with the CS Director and Managing Director on program implementation and evaluation is also crucial. You will educate the public and professionals about ALS and serve as a liaison between the ALS clinic and The Association. This role requires a Bachelor's degree or related experience and at least four years of relevant professional experience.

Requirements

• Bachelor’s Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area
• Minimum of 4 years of related professional experience and/or training, or equivalent combination of education and experience
• Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards

Responsibilities

• Develop professional and community relationships to provide care and support to those living with ALS
• Manage care services programs, ensuring uniform delivery of high-quality, consistent services for individuals with ALS and their families
• Supervise care services staff within an assigned territory area (if applicable)
• Facilitate education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers
• Conduct specialized care consultations and needs assessments for people living with ALS, caregivers, and families
• Actively manage a portfolio of clients, assuring client and caregiver needs are met
• Provide information on programs, services, resources, and printed/electronic educational materials
• Oversee program(s) (if applicable)
• Coordinate referrals to and partnerships with healthcare providers and community agencies
• Evaluate and facilitate (as needed) the effectiveness of support groups
• Collaborate with the CS Director and Managing Director to plan the implementation of program outcomes and evaluation process
• Ensure quarterly contact/engagement with those living with ALS and/or their caregivers
• Document all pertinent engagements and ensure Care Services staff is documenting all engagements as per Care Services Standards
• Educate and inform the general public and professionals about ALS, its management, related research, and the services and mission of The ALS Association
• Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The Association
• Develop and maintain clinic relationships through ongoing interactions with clinic directors and team
• Participate in continuing education seminars, workshops, and conferences
• Provide mentoring opportunities to new staff

Preferred Qualifications

• Knowledge of ALS
• Experience with progressive neurodegenerative disease
• Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management

Benefits

• Healthcare benefits
• 401(k) plan with employer match
• Short-term and long-term disability coverage
• Basic life insurance
• Well-being benefits
• Paid time off
• Several paid holidays