Manager, Care Services

Summary

Join our client, a mission-driven nonprofit supporting individuals with ALS, as their new Care Services Manager! Based remotely in Baltimore, MD, with significant travel, you will ensure high-quality care for ALS patients and their families. This role involves conducting needs assessments, managing client portfolios, coordinating referrals, and collaborating with healthcare providers and community organizations. You will also provide education, maintain strong clinical partnerships, and mentor team members. The ideal candidate possesses a bachelor's degree in a related field and at least four years of relevant experience. A competitive salary and comprehensive benefits await the successful applicant.

Requirements

• Bachelor’s degree in social work, case management, health administration, allied/public health, nursing, or a closely related field (or equivalent professional experience)
• At least 4 years of relevant experience, or an equivalent combination of education and training
• Strong skills in critical thinking, problem-solving, program planning, performance monitoring, and organizational management

Responsibilities

• Conduct care consultations and needs assessments for individuals living with ALS, their caregivers, and families, particularly in complex situations
• Manage a portfolio of clients to ensure their needs are met through available programs and services
• Provide information on services, programs, and resources, including oversight of specific program areas
• Coordinate referrals to healthcare providers and community-based organizations
• Evaluate and support community-based support groups to meet the needs of the ALS population
• Collaborate with internal leadership to plan and evaluate program effectiveness
• Maintain regular engagement with individuals with ALS and/or their caregivers (at least quarterly)
• Accurately document all interactions with clients, caregivers, and healthcare professionals
• Deliver public and professional education regarding ALS, care options, and available resources
• Serve as a liaison with multidisciplinary ALS clinic teams and maintain strong relationships with clinical partners
• Participate in relevant workshops, conferences, and continuing education opportunities
• Provide mentorship and support to newly onboarded team members

Preferred Qualifications

• Familiarity with ALS or other progressive neurodegenerative diseases is beneficial
• Working knowledge of Medicare, Medicaid, patient assessment, care planning, and case management is preferred

Benefits

• Medical coverage
• 401(k) plan with employer match
• Short-term and long-term disability insurance
• Basic life insurance
• Wellness resources
• Paid time off and holidays