Deputy is hiring a
Manager Customer Delivery, Remote - Worldwide

Summary

Deputy is seeking a motivated and experienced Service Delivery Manager to lead their customer delivery team. The role requires 3+ years of experience in leading Global Customer Delivery Teams, preferably in AMER, APAC, and EMEA, with SaaS or tech startup experience highly desired. The position offers competitive compensation packages, employee stock ownership, 401k company match, comprehensive health benefits, commuter reimbursement program, and flexible work schedule.

Requirements

• 3 plus years experience leading Global Customer Delivery Teams preferably in AMER, APAC and EMEA
• Experience building global, remote work first teams
• Demonstrated ability to effectively lead, guide, and inspire teams in remote-first work settings
• Proven success in leading customer-facing teams to achieve exceptional customer satisfaction by setting high standards, mentoring team members, and identifying improvement opportunities
• Expertise in collaborating across departments to address customer needs, streamlining interactions, and optimizing the overall customer experience
• Exceptional communication skills for building strong relationships with customers and stakeholders, utilizing active listening, empathy, and adaptability to diverse communication styles

Responsibilities

• Provide leadership, guidance, and mentoring to the customer delivery team
• Formulate and execute on strategies to ensure end-to-end delivery excellence for customers
• Establish clearly defined goals, objectives, responsibilities, competencies, and development plans for each member on the team
• Support all Global team members through coaching, training, and mentoring to achieve individual development plans
• Hire, manage, and retain team members in the Delivery team, through clear planning of capacity and forecasting of pipe needs

Preferred Qualifications

SaaS and or tech start-up experience highly desired

Benefits

• Employee Stock Ownership
• Competitive Compensation Packages
• 401k Company Match
• Comprehensive Health Benefits
• Commuter Reimbursement Program
• Flexible Work Schedule