Manager, Enterprise Sales Engineering

Summary

Join Samsara, a leader in the Connected Operations™ Cloud, and help shape the future of physical operations. As a Sales Engineering Manager, you will lead and develop a high-performing team, manage individual and team performance, collaborate with sales and other teams on account planning and strategy, and manage pre-sales escalations. You will champion Samsara's cultural principles and participate in customer calls as a trusted advisor. This role requires a Bachelor's degree, significant experience in engineering, pre-sales, or customer support, and proven sales engineering management experience. The ideal candidate will possess additional technical expertise and a passion for technology. Samsara offers a competitive compensation package, flexible working arrangements, and comprehensive benefits.

Requirements

• Bachelors’ of Science degree from a 4 year accredited university
• 5+ years of professional experience in hands on engineering, pre-sales, customer success, or customer/product support capacity
• 3+ years of sales engineering management experience
• Experience with Software Product sales; Infrastructure, SaaS
• Knowledge in one or more of these areas of expertise: IoT, Networking / Security, SaaS, Cloud Technologies, or Physical Security
• Strong technical and business acumen
• Excellent communication, customer service, and interpersonal skills
• Ability to partner with a broad coalition of stakeholders, ranging from sales, product, marketing, support, customer success and from individual contributors to executive team members across the organization
• Demonstrated leadership, creativity, and problem solving abilities
• Excellent presentation and organizational skills
• Ability to work in a fast paced dynamic environment
• Ability to travel as needed
• Location: US based, Pacific or Mountain time-zone

Responsibilities

• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Hire, develop and lead an inclusive, engaged, and high performing Sales Engineering team
• Manage individual and team performance ensuring our partnership with sales, product, support and customer success teams are productive and efficient
• Work with Regional Sales Managers on account planning, strategy and sales call activity
• Manage escalations (product issues, feature requests, etc.) in a pre-sales environment
• Participate in customer / prospect calls as a trusted advisor
• Partner with other Sales Engineering leaders to improve the overall Sales Engineering organization at Samsara

Preferred Qualifications

• Bachelors’ of Science degree or advanced education in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
• Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration, home automation, building things with raspberry pi, arduino, etc.)

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Samsara for Good charity fund