Manager, Field Operations

Summary

Join ServiceNow as a Manager, Field Operations in Asia Pacific, leading a remote Deal Operations team supporting the ANZ region. You will act as a strategic advisor to sales throughout the deal lifecycle, setting team expectations, managing performance, and providing coaching. Build strong relationships with sales leadership, ensure team compliance, and navigate organizational complexities. Analyze customer data to identify upsell/cross-sell opportunities and partner with cross-functional stakeholders for seamless deal execution. Support customer licensing compliance and ensure adherence to pricing and licensing policies.

Requirements

• Excellent leadership skills with the ability to coach, inspire, and guide high-performing teams
• Previous experience in a large-scale technology organization; enterprise software experience preferred. SaaS experience is a strong plus
• Proven ability to design, implement, and scale operational strategies and processes
• A track record of driving results and influencing cross-functional teams in complex environments
• Strong interpersonal, verbal, and written communication skills with a solution-oriented mindset
• Ability to thrive under pressure while managing multiple priorities with a high sense of urgency
• Flexible and adaptable in fast-changing business environments
• Experience working closely with Sales Reps and supporting Sales Territories
• Strong analytical, organizational, and listening skills
• Proficiency in CRM and CPQ systems
• Results-driven, with a commitment to excellence in execution

Responsibilities

• Lead a remote Deal Operations team aligned to the ANZ region, serving as strategic advisors to sales on the full deal lifecycle: structure deals, review quotes, and generate accurate, complete order forms
• Set clear expectations, manage team performance, and provide ongoing coaching, feedback, and recognition
• Build strong, collaborative relationships through regular engagement with Sales leadership
• Ensure team adherence to internal policies, procedures, and best practices
• Navigate organizational complexity and change by consulting with peers and providing clear guidance to the team
• Serve as the first point of contact for escalations, resolving issues directly or escalating appropriately
• Analyze customer licensing, product usage, and renewal history to identify upsell and cross-sell opportunities
• Ensure compliance with pricing, discounting, and licensing policies across all transactions
• Partner with cross-functional stakeholders—including Deals Desk, Finance, Legal, and Order Management—to ensure seamless deal execution and accurate opportunity booking in ServiceNow
• Support customer licensing compliance across new and existing accounts