Manager, Sales Operations

Summary

Join Firefly Health as Manager, Sales Operations and contribute to building the future of healthcare by meeting revenue goals, developing sales resources, and ensuring operational excellence.

Requirements

• You have 5+ years of relevant professional experience
• You are experienced operating within Salesforce
• You possess excellent project management and organizational skills, as well as strong analytical / modeling skills to quantify our growth
• You are excited to work in a highly cross-functional role that is critical to our growth
• You thrive in ambiguous situations
• You have proven leadership skills with the ability to build credible and strong relationships
• You enjoy working in a fast-moving, dynamic startup environment with limited oversight

Responsibilities

• Develop and execute a tactical plan for the commercial operations function that is well-aligned with the overall commercial strategy and priorities of the company
• Manage our deal desk and deal exceptions process
• Manage and maintain our Salesforce CRM instance, and assist with training sales reps on our standard operating procedures
• Create standardized and ad hoc reports that provide insights into KPI trends that help drive and improve our growth strategy, including supporting our CFO with forecasting and planning
• Work cross-functionally to respond to inbound RFIs and RFPs, as well as supporting our Sales team by leading our value modeling / client proposals process
• Oversee field effectiveness and enablement operations including territory planning, account management and sales training, sales performance tracking, incentives programming, development and delivery of customer engagement and sales enablement tools in collaboration with Product Marketing
• Assist with the planning and execution of lead generation events and strategic partnerships to deliver on MQL targets for each market

Benefits

Our office is in Watertown, Massachusetts, but we’ve developed a robust remote working structure to give us more geographical flexibility while hiring for many positions. This role can be done largely remotely