Manager, Supply Operations

Summary

Join Careem Grocery, a dynamic startup within a larger organization, and contribute to revolutionizing the grocery shopping experience in the Middle East. Develop and maintain strong relationships with key suppliers, ensuring timely product delivery and stock availability. Collaborate with various stakeholders to optimize inventory levels and assortment. Conduct regular supplier performance reviews and resolve any arising issues efficiently. Maintain accurate product data and manage promotional stock transfers. This role requires strong analytical skills, meticulous attention to detail, and excellent communication abilities. The position is based in Karachi with remote support to teams in KSA/UAE, offering a unique blend of in-office and remote work flexibility.

Requirements

• At least 2+ years of experience in a supply chain role or similar
• Strong analytical capabilities, mastery of Excel is required
• Grittiness. You never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away
• High level of attention to detail & speed of execution, the role will require lots of daily operational follow ups
• Strong communication skills, as you will need to communicate with all levels of Supplier & DC operation teams
• Self-starter - the ability to self-serve, investigate and get the data we require will make you much more effective in this role

Responsibilities

• Develop and maintain strong relationships with key suppliers to ensure that products and stock levels are always available and delivered on time
• Collaborate with different stakeholders such as demand planning, commercial and supply chain team to ensure the right inventory levels and availability of assortment for Careem Groceries
• Conduct regular reviews with suppliers to assess performance and identify areas for improvement
• Resolve supplier issues and disputes promptly and efficiently
• Create & Maintain delivery schedules between Distribution Center, Suppliers & Stores for inventory transfer
• Ensure timely returns of all damaged, expired and non-usable items from Stores to Suppliers
• Maintain master-data for all SKUs, ensuring product configurations are accurately captured from Suppliers and reflected on internal systems
• Follow up with Suppliers on non-delivered items, running an RCA (root cause analysis) and constantly improve fill-rates to reduce out-of-stock
• Manage promotional stock transfers from DC, Supplier and between stores to ensure high availability

Preferred Qualifications

• Time spent in tech, logistics, or a start-up is a plus
• Bachelors in Engineering, with a focus on Supply Chain or Operations Management is a plus
• Bonus points for technical ability in SQL

Benefits

• Work and learn from great minds by joining a community of inspiring colleagues
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential
• Explore new opportunities to learn and grow every day
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes