Member Engagement and Development Manager

Summary

Join the Institution of Occupational Safety and Health (IOSH) as their Member Engagement and Development Manager! Lead a small team in driving customer recruitment and retention. You will work with key decision-makers to deliver strategies aligning with IOSH's product and service portfolio. This role requires proven experience in sales team leadership, recruitment and retention plan creation, and budget management. The position offers a hybrid work model (2 days in Leicester office, rest remote) and a comprehensive benefits package. Apply by June 15, 2025.

Requirements

• A good level of membership recruitment and retention knowledge including understanding of sales cycles and enabling a target focused culture
• Proven experience in successfully leading and managing a sales team
• Proven experience of creating and delivering recruitment and retention plans
• Experience of developing and managing teams, budgets and operating processes
• Proven experience of market analysis to identify relevant markets

Responsibilities

• Lead a small team in driving customer recruitment and retention activities
• Support and work with key decision makers and senior leadership of organisations to deliver strategies by aligning them with our product and service portfolio, creating value for IOSH both financially and reputationally
• Manage a team and demonstrate excellent leadership skills, demonstrating confidence, perseverance and personal resilience through visible leadership
• Promote IOSH’s products and services to its markets, partners and other stakeholders
• Develop and implement robust sales strategies to drive success

Benefits

• Hybrid working and flexibility to ensure a positive work-life balance
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five paid volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing