National Account Manager

Summary

Dynatron Software is hiring a remote National Account Manager to support assigned dealership service marketing clients, with a focus on review calls, developing relationships, and increasing revenue. The role requires strong customer service skills, Microsoft Office proficiency, and adaptability in a fast-paced environment.

Requirements

• Strong working knowledge of Microsoft Windows and Microsoft Office applications with the ability to learn new software applications quickly and be comfortable working on different types of programs
• 1-2 years of customer service experience
• Clear, professional verbal and written communication skills, projecting a professional company image, the ability to type 30 wpm and be well organized
• Critical and creative thinking, reasoning, and problem-solving skills
• Team player who takes initiative
• Follow processes and instructions given verbally or through documentation
• Ability to work independently and manage multiple tasks accurately with minimal supervision
• Flexibility and adaptability in a fast-paced, ever-changing business environment
• Ability to adhere to stringent timelines

Responsibilities

• Review and contact 95%+ of assigned Dealers by meeting cadence for campaign budget increase potential, add ons and/or adjustments
• Develop and nurture strong customer contacts and positive, proactive relationships with dealership managers ensuring open streams of communication
• Review Marketing Campaign results as assigned, to maintain a high rate of return for the client and high customer retention for the company as well
• Request sales tools as needed
• Develop and maintain in-depth understanding of the software products to understand their capabilities, features, and benefits to be able to support the customers’ needs
• Maintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc
• Assist with special projects or other duties as assigned by department head or immediate supervisor

Preferred Qualifications

• Dealership marketing experience is a plus
• Soft sales experience is a plus

Benefits

• Excellent benefits including health, dental, and vision insurance, stock options, work from home and flexible scheduling depending on job requirements, professional development opportunities, 9 paid holidays, and 15 days PTO
• Home office setup support for remote employees
• A welcome ‘swag bag’ with branded clothing as an official welcome to the team
• The chance to work for an organization that puts people first and fosters a culture of teamwork, integrity, communication, accountability, and positive attitude!