Remote Online Support Agent

Summary

The job is for an Online Support Agent at Carwow. The role involves facilitating vehicle transactions on the platform through live chat, providing administrative support to senior sales team, and embodying company values. The company offers hybrid working, competitive salary, share options, private healthcare, mental wellbeing support, enhanced holiday package, work from abroad for a month, inclusive parental leave, latest tech equipment, home office allowance, learning and development budget, regular social events, referral program, lunch & learns, Carwow Classrooms, and diversity and inclusion initiatives.

Requirements

• Demonstrated experience in delivering exceptional customer service, particularly through live chat and email communication
• A versatile and proactive approach to problem-solving, coupled with a self-starting attitude
• Strong organizational skills to manage tasks effectively and meet deadlines
• Dedication to providing outstanding customer service, consistently striving to exceed expectations
• High levels of enthusiasm and a positive outlook, along with a commitment to teamwork
• Excellent spoken and written English capabilities, along with strong IT literacy and administrative skills

Responsibilities

• Engage with sellers and buyers through live chat to facilitate vehicle transactions on our automotive marketplace
• Deliver outstanding customer service, ensuring a smooth process and resolving any issues promptly to achieve mutually beneficial outcomes
• Collaborate with the broader Online Support team to uphold high service standards and contribute to overall customer satisfaction
• Assist senior sales personnel with administrative tasks, aiding in their productivity and timely completion of duties

Benefits

• Hybrid working that works around you
• Competitive salary to fund that dream holiday to Bali
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus bank holidays
• Work from abroad for a month (due to popular demand, this offer excludes the moon)
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• A generous learning and development budget to help you master your craft
• Regular social events:, tech lunch’s, coffee with the exec sessions, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money
• Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch
• Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally