Included Health is hiring a
Operational Transformation Program Manager, Remote - Worldwide

Summary

The job is for a Project Manager/Process Improvement Specialist at Included Health. The role involves improving efficiency, leading cross-functional projects, and representing Member Care in initiatives led by other teams. The ideal candidate has 3+ years of experience in Project or Program Management and Process Improvement, strong communication skills, analytical skills, and preferably experience in healthcare, healthtech, care navigation, or health insurance.

Requirements

• 3+ years experience in a Project or Program Management role managing large, cross-functional projects
• 3+ years experience in Process Improvement- fluency in methodologies/approaches to identifying efficiencies/opportunities to remove waste
• Strong written and verbal communication across levels from leadership to front line teams, with demonstrated ability to communicate and contextualize complex topics in a relatable and coherent way
• Strong analytical skills with demonstrated ability to mine and analyze data

Responsibilities

• Identify opportunities to improve efficiency- keep eyes and ears open for improvement opportunities, but also proactively seek them out through observations and data analysis
• Act on process improvement opportunities; including but not limited to leading process improvement efforts and re-writing/re-designing process documents and job aids for the Member Care audience
• Measure and monitor effectiveness of process improvements
• Follow project management best practices to lead Member Care through complex, large-scale cross-functional projects
• Represent the point of view of Member Care in initiatives led by other teams such as Product or Clinical teams
• Partner with Care Team and Member Care Operations (Training, Knowledge, Member Care Support and Quality) to ensure Member Care has the tools, resources and processes in place to support members most effectively and efficiently
• Maintain a running portfolio of their work- process improvements and initiatives along with status, timelines, barriers and risks
• Drive Member Care efficiencies while maintaining or improving quality of service/care
• Own or identify owner to drive major issue resolution during launches or projects

Preferred Qualifications

• Experience in healthcare, healthtech, care navigation or health insurance
• Lean or Six Sigma certification

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year To Volunteer with Charitable Organizations