Operations Assistant

Summary

Join Keller, a global recruitment firm, as a proactive Operations Assistant to contribute to significant company growth. This role involves managing inbound leads, improving systems (CRM, procedures), and providing operational support across various teams. The ideal candidate is technically minded, a problem-solver, and comfortable with both independent work and team collaboration. This position offers clear career progression into Operations and General Management, with the goal of 10x business growth. You will be responsible for lead management, process improvement, operations coordination, system development, growth initiatives, and marketing support. A bachelor's degree is required.

Requirements

• Be independent and proactive, with demonstrated energy, intelligence, and resourcefulness
• Take ownership and accountability of work, with pride in quality output
• Maintain extremely high attention to detail in all aspects of the job
• Be comfortable with repetitive tasks and have the ability to follow through consistently
• Be flexible to work in an unstructured environment and switch between tasks as needed
• Show a strong preference for quality over speed in work output
• Demonstrate genuine enjoyment of work and desire for growth and challenges
• Be a quick learner and tech-savvy, able to adapt to various systems and applications
• Maintain a professional demeanor capable of impressing international clients and partners
• Show enthusiasm for engaging with new companies and individuals globally
• Demonstrate resiliency and not be overly sensitive to direct communication styles
• Possess the ability to quickly learn and figure out various software systems and tools
• Possess strong problem-solving skills with a proactive approach to finding solutions
• Possess strong organizational and time management abilities, with high attention to detail
• Possess excellent verbal and written communication skills, with the ability to interact effectively with team members and clients
• Be comfortable engaging with people, running meetings, and facilitating discussions
• Bring enthusiasm and energy to their work, motivated to drive growth and improve processes
• Be a quick learner who can adapt to new challenges and environments with ease
• Show willingness to learn and grow in the role
• Have a Bachelor's degree in any field

Responsibilities

• Handle all inbound leads, respond to inquiries, and follow up on all communications
• Manage leads within the HubSpot CRM and other platforms, ensuring accurate and up-to-date records
• Analyze existing processes and workflows, identify areas for improvement, and implement changes to enhance efficiency and productivity
• Act as an operations coordinator by running team meetings, keeping everyone accountable for their tasks, and ensuring smooth workflow
• Replacing the GM in running operations
• Develop and set up systems such as ClickUp, Monday.com, and candidate sourcing tools
• Automate company operations and ensure these systems are user-friendly and optimized for team use
• Work towards growing the business through micro and macro improvements that contribute to the strategic growth and development of the company
• Provide oversight on brand management and communication
• Liaise with the content and social media teams to nurture and develop the brand, ensuring consistent and effective messaging

Benefits

• Medical Aid
• All South African public holidays
• Paid Annual Leave
• Paid Sick Leave
• Significant opportunities for professional growth, skill development, and career advancement
• Supportive, inclusive work environment that values collaboration and innovation
• The chance to make a meaningful impact by connecting top talent with life-changing opportunities
• Clear pathway to advance into several Operations Management roles
• Opportunities to move into General Management based on performance and development
• Goal of building and leading an operations team within 12 months