Operations Associate

Summary

Join CrowdRiff's Marketplace Operations team as an Operations Associate and contribute to delivering high-quality vertical video content from local creators to clients. You will work with content creators and internal teams, onboarding creators, moderating content, maintaining data integrity, and optimizing processes. This hands-on role involves managing content fulfillment, running recruitment campaigns, and tracking KPIs. The ideal candidate has 2+ years of operational experience, strong organizational skills, and experience with tools like Airtable and Google Sheets. CrowdRiff offers a competitive salary, benefits, and perks including parental leave, extended learning opportunities, equity incentives, flexible work hours, and generous travel benefits.

Requirements

• 2+ years of experience in an operational role, with a demonstrated ability to work with people across all levels in an organization
• Highly organized with the ability to manage a high volume of tasks across multiple projects with minimal guidance and tight SLAs
• Ability to leverage technology to create and manage efficient workflows and establish cross-functional process efficiencies
• Practical experience working with tools such as Airtable, Google Sheets, Front
• Great written and verbal communication skills that help you partner well with team members and other internal and external stakeholders

Responsibilities

• Run recruitment campaigns to bring in top quality creators in your region
• Manage the content fulfillment process
• Roll out content briefs to creators and ensure that the creators submit the content within timelines
• Review and moderate all the content that is submitted by creators on a daily basis
• Update and maintain data and ensure integrity across various tools and systems
• Implement and optimize processes, and utilize technology to ensure excellent customer service and content supply as we continue to scale and expand to new geographies
• Track KPIs and analyze standardized reports to understand the health of operations

Benefits

• Parental leave
• Extended learning and development opportunities through our DevDollars program
• Equity incentives
• Feel-good Fridays with every other Friday off in summer
• No-meeting Fridays year-round
• Work from home allowance + Flexible work hours
• Regular team socials & team events
• Up to 8 weeks of vacation
• Up to $3000 towards your next trip
• Travel and work from a country of your choice for 90 days
• Access to a personal travel concierge