Remote Operations Associate

Summary

Editorialist is seeking an Operations Associate to manage client communication, process orders, handle returns, resolve queries, work with shippers, maintain digital closets, and improve processes. The ideal candidate has 2-3 years of experience in operations, particularly in luxury retail or fashion houses supporting US/North American clients. Strong analytical skills, business acumen, excellent verbal and written communication skills in English, comfort with technology, and the ability to multitask are essential. Flexibility in working rotational shifts is required.

Requirements

• Minimum 2-3 years of experience in Operations role is a must, preferably working in luxury retail, eminent fashion houses, primarily supporting US/North American clientele
• Strong analytical and logical skills
• Strong business acumen, ethics and high integrity
• Excellent verbal & written communication skills (English)
• Experience in fashion and e-commerce
• Must be articulate, organized, detail-oriented and have the ability to multitask
• Very comfortable using technology
• Demonstrated experience in improving process and procedures
• Target driven and take accountability for their work, whilst working in a fast-paced, metric-driven environment
• Flexible in working rotational shifts/night shifts (APAC, EMEA, US)
• Ability to maintain composure in highly escalated situations
• Proficient with GSuite (Gmail, Google Docs, Google sheets), slack
• Organized with a can-do attitude
• Ability to work well with a geographically distributed team (North America, EMEA, Asia)
• Quick learner, with a positive attitude and ability to work well within a remote team & setting

Responsibilities

• Serving clients by processing orders, returns and refunds
• Handling the entire order fulfillment journey
• Communicating with UHNW clients through our app
• Resolving client’s queries pertaining to day to day operations
• Scheduling pick up with different shippers
• Working with the different shippers to resolve shipping issues
• Accurately upload items to our clients’ digital closets
• Working with internal stakeholders on client onboarding
• Ensuring that our clients’ digital closets are up to our standards at all times
• Working with the image retouch vendor to maintain quality of images retouched in client’s digital closet
• Taking personal ownership of resolving the client’s issues from an end to end operational perspective (Sourcing, Ordering, Shipping, Returns)
• Working on different reports closely with the Senior Ops associate and the SMEs
• Finding new ways to offer the best solution for our clients to enhance their experience

Preferred Qualifications

• If you have experience working at an e-commerce marketplace, and/or love fashion or personal luxury goods
• You are a team player who is comfortable working across an organization that is growing while doing
• You communicate regularly and clearly with your co-workers and are never afraid to ask questions
• You love what you do and are curious about all facets of Editorialist

Benefits

• Remote Working Opportunity (for the time being)
• Stock Options
• Cult Membership (Fitness and well being)
• Home Office Setup
• Co-working Allowance
• Unlimited PTO
• Medical Insurance
• Retiral Benefits