Remote Operations Associate

Summary

The Operations Associate role is a remote position in a digital luxury fashion platform, Editorialist, requiring flexible hours and strong operational skills. The job involves handling client queries, processing orders, resolving shipping issues, maintaining digital closets, and improving processes.

Requirements

• Minimum 2-3 years of experience in Operations role is a must, preferably working in luxury retail, eminent fashion houses, primarily supporting US/North American clientele
• Strong analytical and logical skills
• Strong business acumen, ethics and high integrity
• Excellent verbal & written communication skills (English)
• Experience in fashion and e-commerce
• Must be articulate, organized, detail-oriented and have the ability to multitask
• Very comfortable using technology
• Demonstrated experience in improving process and procedures
• Target driven and take accountability for their work, whilst working in a fast-paced, metric-driven environment
• Flexible in working rotational shifts/night shifts (APAC, EMEA, US)
• Ability to maintain composure in highly escalated situations
• Proficient with GSuite (Gmail, Google Docs, Google sheets), slack
• Organized with a can-do attitude
• Ability to work well with a geographically distributed team (North America, EMEA, Asia)
• Quick learner, with a positive attitude and ability to work well within a remote team & setting

Responsibilities

• Serving clients by processing orders, returns and refunds
• Handling the entire order fulfillment journey
• Communicating with UHNW clients through our app
• Resolving client’s queries pertaining to day to day operations
• Scheduling pick up with different shippers
• Working with the different shippers to resolve shipping issues
• Accurately upload items to our clients’ digital closets
• Working with internal stakeholders on client onboarding
• Ensure that our clients’ digital closets are up to our standards at all times
• Working with the image retouch vendor to maintain quality of images retouched in client’s digital closet
• Taking personal ownerships of resolving the client’s issues from an end to end operational perspective (Sourcing, Ordering, Shipping, Returns)
• Working on different reports closely with the Senior Ops associate and the SMEs
• Finding new ways to offer the best solution for our clients to enhance their experience

Preferred Qualifications

• If you have experience working at an e-commerce marketplace, and/or love fashion or personal luxury goods
• You are a team player who is comfortable working across an organization that is growing while doing
• You communicate regularly and clearly with your co-workers and are never afraid to ask questions
• You love what you do and are curious about all facets of Editorialist

Benefits

• Remote Working Opportunity (for the time being)
• Stock Options
• Cult Membership (Fitness and well being)
• Home Office Setup
• Co-working Allowance
• Unlimited PTO
• Medical Insurance
• Retiral Benefits