Operations Associate

Summary

Join our innovative team as an Operations Associate and contribute to disrupting the residential mortgage market with scalable software.

Requirements

• High School Diploma
• 1-2 years of related work experience, ideally in a repetitive administrative environment
• Experience with title and loan documents is preferred
• Ability to quickly learn new computer systems and applications
• Excellent written and oral communication skills

Responsibilities

• Performs post close quality reviews and reports errors for resolution
• Performs tasks required to schedule notaries for in-person signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
• Resolves common issues that occur during the duration of a transaction and escalates when necessary
• Makes outbound phone calls when time sensitive situations arise
• Performs quality control activities to ensure that all signings reach the expected touch points and help prevent any issues during the lifecycle of an order
• Completes special projects as requested by their manage

Benefits

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance