Operations Associate

Summary

Join Snapdocs, a rapidly growing company revolutionizing the mortgage market, as an Operations Associate. You will provide crucial product support and assist with transactions to ensure a smooth user experience. This remote role involves managing notary scheduling, resolving issues, performing quality control, and completing special projects. The position requires a high school diploma, 1-2 years of relevant experience, and excellent communication skills. While experience with title and loan documents is preferred, Snapdocs values a positive and resourceful team player. The role offers flexible hours (10-30 hours/week) and competitive compensation.

Requirements

• High School Diploma
• 1-2 years of related work experience, ideally in a repetitive administrative environment
• Ability to quickly learn new computer systems and applications
• Excellent written and oral communication skills
• A positive, resourceful, and self-starting team player who is eager to contribute to Snapdocs' mission

Responsibilities

• Performs post close quality reviews and reports errors for resolution
• Performs tasks required to schedule notaries for in-person signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
• Resolves common issues that occur during the duration of a transaction and escalates when necessary
• Makes outbound phone calls when time sensitive situations arise
• Performs quality control activities to ensure that all signings reach the expected touch points and help prevent any issues during the lifecycle of an order
• Completes special projects as requested by their manage

Preferred Qualifications

Experience with title and loan documents

Benefits

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance
• Remote work
• Flexible hours (10-30 hours per week)