Operations Coordinator

Summary

Join our team as a part-time Operations Coordinator, working remotely in the US time zone! You'll play a vital role in streamlining operations across multiple departments, ensuring seamless order fulfillment and communication. This position requires strong organizational skills, attention to detail, and proficiency with various software platforms. Experience in e-commerce and managing sales-related data is essential. The ideal candidate is passionate about clean beauty and providing excellent customer experiences. There's potential for full-time transition. This role involves coordinating wholesale sales, managing e-commerce administration, and providing social media and graphic design support.

Requirements

• Strong organizational and coordination skills for managing multiple workflows
• Proficient in data management, inventory tracking, and marketplace maintenance
• Ability to effectively collaborate across departments (Wholesale sales, Customer Service, Production, Fulfillment) to resolve issues and streamline processes
• In-depth understanding of the e-commerce landscape, including fulfillment, shipping logistics, and product inventory
• Adept at problem-solving, with a resourceful approach to managing inventory, shipping delays, and operational challenges
• Familiarity with product line and core values to ensure brand consistency in operations
• 2-5 years of experience in E-Commerce, Customer Services, Sales Operations, Managing Sales Related Data and Systems
• Strong technical proficiency with e-commerce platforms, CRM tools, and current inventory management systems
• Advanced spreadsheet skills for managing data, developing reports, and maintaining operational logs
• Ability to troubleshoot operational challenges and communicate resolutions effectively across departments
• Familiarity with online marketplaces and wholesale operations, ensuring accurate data management and fulfillment
• Strong internal communication skills to facilitate smooth coordination between the customer, inventory, production, and shipping teams
• The ability to set up and maintain a comfortable and ergonomically appropriate workstation for extended periods of computer work, including proper seating, desk space, and equipment positioning
• Proficiency in using computers, keyboards, and other office equipment for data entry and communication purposes
• Sufficient eyesight to read and analyze information on account forms, online stores, and other relevant documents

Responsibilities

• Order Entry into QuickBooks and ShipStation
• Maintain and update marketplace data across platforms (e.g., Faire, Salon Centric, Macy’s)
• Manage the Wholesale Orders Log
• Data Entry prospects samples into ShipStation and follow-up tracking
• Provide administrative support and data entry, inventory tracking, production coordination, and cross-functional teams (marketing, affiliate, sales)
• Reporting KPIs and operational metrics, providing regular updates to internal teams
• Assist with onboarding new affiliates, influencers, and partners by maintaining accurate records and distribution lists
• Assist with managing captions and support social media efforts as needed, including scheduling posts, monitoring accounts, and contributing to content planning
• Support the creation of graphic design materials as needed, potentially including basic designs for social media, marketing, or internal use

Preferred Qualifications

• Experience with social media management tools and platforms
• Basic knowledge of graphic design tools, such as Canva or Adobe Photoshop
• Familiarity with creating and scheduling engaging social media content
• Understanding of brand consistency and visual aesthetics in graphic design

Benefits

• Remote work
• Part-time (20 hours per week) with the potential to transition to full-time