Operations Coordinator

Summary

Join TechnologyAdvice's Avani Media agency as an Operations Coordinator! This entry-level, full-time remote position focuses on managing lead generation programs for B2B tech companies. You will collaborate with the Client Success and Operations teams, setting up APIs, managing portals, delivering lead files, and troubleshooting issues. Success requires efficiency, attention to detail, and multitasking skills. The role involves working with Salesforce and internal tools to optimize program performance and provide insightful reporting. This position offers a competitive salary and benefits package, including healthcare reimbursement, paid time off, and career development opportunities.

Requirements

• Bachelor's degree or relevant transferrable working experience
• Familiarity with Salesforce or other CRM tools
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
• Excellent English communication, verbal and written
• Excellent time management skills and the ability to multitask while upholding a high level of accuracy
• Organized and detail-oriented
• Creative, problem solving ability
• Reliable internet and laptop required

Responsibilities

• Deliver leads to clients via CSV files, API or uploading lead files into 3rd party platforms
• Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
• Update programs with changes and keep accurate records between Salesforce and our internal tools
• Use internal systems to create programs, set up APIs for lead deliveries, create templates for lead reports and troubleshoot any issues with program or leads
• Help establish processes to increase efficiency and offer creative solutions to solve problems
• Work with Client Success and Operations team members to create best outcomes on program performance
• Provide insights and reporting to support program renewal
• Seek new ways to improve upon existing programs and increase efficiency and quality

Benefits

• Enrollment in Philippine statutory benefits
• Healthcare reimbursement
• Company holidays to include all regular holidays declared by the Philippine government
• 14 days annual paid time off
• APAC First Friday speaker series where you can earn a bonus for presenting
• Ongoing career development opportunities, mentorship program, and more