Operations Data Support Specialist

Summary

Join Restaurant365 as an Operations Data Support Specialist and play a critical role in maintaining data integrity within our cloud-based platform. You will assist the Managed Services Operations team in managing customer inventory and recipe records, supporting daily operations, and ensuring smooth processes. This position involves essential operational tasks, data entry, and collaboration with other departments. Success requires familiarity with inventory software, restaurant experience (or a willingness to learn), and proficiency in Microsoft Office. Restaurant365 offers competitive benefits, including comprehensive medical benefits, 401k matching, equity options, unlimited PTO, and wellness initiatives.

Requirements

• Familiarity with inventory software
• 1+ years of experience in the restaurant, hospitality, or related sectors, or a strong willingness to learn quickly
• Intermediate proficiency with Microsoft Office, especially Outlook and Excel
• Strong attention to detail and commitment to maintaining high data accuracy
• Ability to manage time effectively and handle multiple tasks simultaneously
• Clear and professional communication skills, both written and verbal
• Eagerness to learn and develop within a fast-paced team environment

Responsibilities

• Assist in maintaining the accuracy and integrity of customer inventory and recipe records in Restaurant365
• Support the creation and maintenance of regular data checks and updates in alignment with established processes
• Handle basic escalations and assist in resolving data discrepancies with guidance from the Operations Manager
• Help to create and update process documents and flowcharts for operational tasks
• Perform routine data entry and updates to ensure customer data remains current
• Collaborate with other departments and assist in cross-platform data alignment
• Track and report on routine metrics related to data accuracy and performance
• Assist with monitoring and managing support tickets related to data maintenance
• Contribute to a positive working environment through collaboration and proactive communication
• Other duties as assigned to Support team

Preferred Qualifications

• Experience using the R365 Operations Module
• Previous experience with project management tools such as Monday.com
• Familiarity with ticket management software like Freshdesk or similar

Benefits

• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives