Remote Data Operations Specialist

Summary

Join Truv, a leading platform for income and employment data, as we expand our remote-first team! We're seeking a detail-oriented and analytical individual to monitor key metrics, perform root cause analysis, collaborate with cross-functional teams, and continuously improve team processes. You'll be responsible for identifying anomalies, testing fixes, and documenting findings. Success requires a strong analytical mindset, problem-solving skills, and a collaborative spirit. Experience with monitoring tools and QA processes is preferred, along with familiarity with data visualization. We offer a dynamic environment working alongside colleagues from top companies.

Requirements

• Analytical mindset: You excel at interpreting data to identify areas of concern and opportunities for improvement
• Problem-solver: You are proactive in investigating issues and working collaboratively to implement effective solutions
• Detail-oriented: You prioritize accuracy when reviewing metrics or testing fixes, ensuring high-quality outcomes
• Team player: You thrive in a collaborative environment where shared goals guide decision-making

Responsibilities

• Monitor and review key metrics to ensure operational performance aligns with company goals and identify any anomalies or trends requiring attention
• Perform root cause analysis on data discrepancies or performance issues and work with the team to resolve them effectively
• Collaborate with cross-functional teams to triage, test, and QA fixes, ensuring that solutions meet quality standards and address underlying issues
• Engage in the continuous improvement of team processes by identifying gaps through data-driven insights and suggesting actionable improvements
• Document findings, process changes, and QA methodologies to support team development and streamline onboarding for new hires

Preferred Qualifications

• Experience with monitoring tools and platforms for tracking key performance indicators (e.g., dashboards, SQL queries, or tools like Tableau)
• Familiarity with QA processes, including testing workflows and validating fixes
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to take initiative and work independently while also contributing effectively as part of a team
• Experience in SaaS, FinTech, banking, or lending industries
• Familiarity with data visualization tools or techniques to effectively communicate insights

Benefits

Remote-first distributed team