Superside is hiring a
Operations Excellence Lead

Summary

Superside is seeking an Operations Excellence Lead with 3-4 years of operations experience, strong communication skills, and data analytics abilities. The role focuses on staff operations improvement, process enhancements, data analysis, and stakeholder management. The candidate will work towards enhancing customer satisfaction and contributing to strategic initiatives.

Requirements

• 3-4 years of past experience in operations (at a tech start-up or scale-up is a bonus)
• Excellent English verbal and written communication skills
• Data analytics skills (e.g. SQL, R, Python, google sheets, excel) and strong ability and passion for building a data-driven future of work
• Outstanding attention to details
• High personal standards for quality, accountability, and reliability
• Willingness to learn and quickly adapt to changes in a fast-paced environment
• Excellent stakeholders management skills with the ability to interact successfully with many stakeholders and the emotional intelligence needed to handle delicate situations
• Great project management skills: you independently own your projects from start to finish

Responsibilities

• Play a pivotal role in the Staff Operations team by contributing to redefine staffing strategies to enhance customer satisfaction together with senior management
• Independently lead and drive the achievement of OKRs (content and process), which are established in collaboration with senior management in Staff Operations
• Conduct hypothesis driven data analysis (80/20 approach) and oversee staff ops KPIs to guarantee that our teams are the best suited to consistently deliver an exceptional customer experience
• Proactively identify operational challenges and spearhead the development of enhancements within staff operations, encompassing processes, data and technology
• Autonomously manage relationships with stakeholders within the broader organization
• Gather feedback and insights to champion continuous improvement efforts and strategic initiatives