Audience Operations Manager

Summary

Join TechnologyAdvice as the Audience Operations Manager for the APAC region, a key role driving operational success and growth. You will lead a team, analyze performance data, resolve campaign issues, and implement strategic initiatives. Based in Australia, this remote-first position requires 2+ years of experience in lead generation operations and team management. You'll collaborate with cross-functional teams, utilize Google Suite and Salesforce, and possess strong communication skills. TechnologyAdvice offers a comprehensive benefits package including career growth opportunities, flexible work arrangements, compassionate leave, parental leave, wellness perks, and more.

Requirements

• 2+ years of experience in lead generation operations and team management
• Skilled collaborator with GTM teams and cross-functional departments
• Proficient in Google Suite, Salesforce, and quantitative analysis
• Strong communicator with the ability to influence all organizational levels, including senior leadership
• Results-driven, self-motivated, highly organized, and detail-oriented
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
• Applicants must be currently authorized to work in Australia at hire and must maintain authorization to work in Australia throughout their employment with our company

Responsibilities

• Analyze quarterly performance data and leverage insights to inform decisions, optimize strategies, and improve operations
• Act as the primary contact for APAC campaign issues, ensuring timely resolution of pacing, delivery, and quality assurance challenges
• Provide detailed reports on program status, operational concerns, and recommendations for process improvements to leadership
• Collaborate across teams to align operational initiatives, enhance processes, and drive regional success
• Oversee adherence to escalation protocols and ensure consistent issue resolution practices
• Optimize the tele-verification process with leadership to ensure efficiency and accuracy
• Manage and mentor a team delivering high-quality, data-driven leads to clients, fostering operational excellence and professional growth
• Set clear performance goals, provide feedback, and address challenges to maintain timely, accurate delivery aligned with client needs

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays
• Remote-First Culture: Work from the comfort of your home
• Compassionate Leave: Support when you need it most with paid compassionate leave
• Public Holidays: Enjoy all national public holidays to rest and recharge
• Parental Leave: Paid leave to support new parents during this exciting life stage
• Wellness Perks: Access Headspace and enjoy monthly fitness reimbursements
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus