Operations Manager

Summary

Join Alma, a company simplifying access to affordable mental healthcare, as an Operations Manager of Process Innovation. You will build key process optimizations to enable Alma’s operations teams to scale. This role involves executing initiatives, building an expert understanding of operational and product logic, fostering strong relationships with stakeholders, and collaborating with product leaders. You will also project manage organization-wide initiatives and manage high-priority escalations. The ideal candidate has 3-4 years of experience in a relevant field and a proven track record of driving results in fast-paced environments. Alma offers a remote-first work environment and a comprehensive benefits package.

Requirements

• At least 3-4 years experience in healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup preferred
• Proven experience executing complex strategic and operational initiatives with strong business acumen
• Deep understanding of business and financial principles
• Track record of driving results in fast-paced, dynamic environments
• You are a team player who can roll up their sleeves to support the team creatively while balancing the management of other projects through prioritization
• Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations
• Exceptional communication and interpersonal skills
• You are relentlessly organized with meticulous attention to detail, exceptional project management and communication skills
• You are passionate about mental health care, our mission at Alma, and diversity, equity, and inclusion

Responsibilities

• Execute initiatives centered on new projects, process improvements, and customer experience enhancements, overseeing execution from discovery to recommendation and implementation
• Build an expert understanding of the operational and product logic that drives our business
• Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions
• Be a key stakeholder for the Ops / prodeng relationship: Standardizing relationship with squads and teams, driving collaboration improvements e.g. documentation improvements, partnering on quarterly planning, support with prioritization of bugs/features
• Collaborate closely with product leaders to foster strong alignment between product and operations teams
• Project manage organization wide initiatives and manage high-priority escalations

Preferred Qualifications

Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus

Benefits

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO