Operations Manager

Summary

Join a dynamic, global team as the Contract & CRM Operations Manager, overseeing contract lifecycles using Zoho CRM, optimizing workflows, managing standard contract templates, and guiding internal stakeholders. Lead the end-to-end implementation and optimization of the CRM system, manage the full contract lifecycle, maintain and improve standard contract templates, monitor critical milestones, and oversee CRM workflows, automations, and reporting. Train internal teams on CRM best practices and contract compliance protocols. This role requires a Bachelor’s degree in a related field and 3–5 years of experience in contract management, legal administration, or procurement, along with CRM system implementation experience and familiarity with contract law and compliance frameworks. The ideal candidate will possess strong analytical skills, exceptional attention to detail, and skilled stakeholder engagement abilities. This position offers a hybrid working arrangement with opportunities for remote work.

Requirements

• Bachelor’s degree in Business, Law, Finance, or a related field (required)
• 3–5 years of experience in contract management, legal administration, or procurement
• Prior experience implementing or maintaining a CRM system (Zoho or similar CRM system)
• Familiarity with contract law, risk management, and compliance frameworks
• Strong understanding of contractual principles and regulatory requirements
• Proven success in CRM system deployment and user adoption strategies
• Exceptional attention to detail and documentation management
• Analytical thinker with a talent for identifying workflow inefficiencies and risk areas
• Skilled in stakeholder engagement, cross-functional communication, and internal training
• Able to juggle multiple priorities in a fast-paced, global environment

Responsibilities

• Lead the end-to-end implementation and optimisation of our CRM system (Zoho)
• Manage the full contract lifecycle — tracking and maintaining contracts across departments
• Maintain and improve standard contract templates to align with regulatory and legal requirements
• Monitor critical milestones: contract expirations, renewals, and compliance deadlines
• Oversee CRM workflows, automations, and reporting to enhance visibility and performance tracking
• Train and support internal teams on CRM best practices and contract compliance protocols

Benefits

• A competitive salary depending on experience
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten
• Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!