Business Operations Representative I

Summary

Join Toast, a rapidly growing company revolutionizing the restaurant industry, as an entry-level Business Operations Representative. You will be an integral part of a dynamic team supporting Sales and Customer Success by providing administrative and process support. Responsibilities include mastering sales and customer processes, increasing sales rep productivity, collaborating with cross-functional teams, and identifying opportunities for process improvement. This role offers a chance to make a significant impact on the company's revenue streams and is a career-defining opportunity for the right candidate. The position requires strong organizational skills, technical aptitude, excellent communication, and attention to detail. A BS/BA or 1-2 years of relevant experience is needed. Prior Salesforce experience is a plus.

Requirements

• BS/BA or 1-2 years of relevant experience
• Extreme attention to detail and meticulous organization
• Strong technical aptitude
• Excellent written and verbal communication skills
• Confidence prioritizing and making time-sensitive decisions in a fast-paced environment
• Excellent time management and a strong sense of urgency
• Relentless problem-solver

Responsibilities

• Become an expert in the sales and customer processes and work extremely closely with our Sales and Customer Success teams to approve quotes, review contracts, provision Toast accounts and maintain accurate contract information
• Increase Sales Rep productivity by enabling our Sales Reps to close new business more efficiently and effectively while maintaining deal and data integrity
• Work cross-functionally with Sales, Customer Success, Finance teams and our end-customers throughout a customer’s lifecycle, providing high-quality operational support through zoom, email, Slack and Salesforce chatter
• Continually identify opportunities to improve productivity for our team and our stakeholders

Preferred Qualifications

Prior experience with Salesforce or other CRM tools is a plus

Benefits

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs
• Pay Range$46,000 — $74,000 USD
• In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible)
• We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs