Operations Manager, Revenue Retention

Summary

Join Nintex as an Operations Manager and drive operational excellence through cross-functional collaboration, analytics, and solution delivery. You will develop and implement operational strategies, track KPIs, and identify process improvement opportunities. Responsibilities include resource allocation, project oversight, client relationship management, and system administration. This remote role requires a Bachelor's degree, 2-5 years of experience in operations management, and proficiency with Salesforce and a professional services automation tool. Nintex offers a hybrid working model, flexible paid time off, employee wellness programs, paid parental leave, and various other benefits.

Requirements

• Bachelor's degree in business administration, Operations Management, or related field
• Proven 2-5 years of experience in operations management or a similar role
• 2-5 years of experience using Salesforce
• 2-5 years of experience using a professional services automation tool
• Experience working with cross-functional teams and managing complex project schedules
• Ability to work in a fast-paced, collaborative environment
• Strong problem-solving skills and attention to detail
• Exceptional communication (verbal and written), interpersonal, and collaboration skills. Ability to communicate effectively with diverse audiences at all levels of the organization
• Excellent time management skills with the ability to organize and prioritize effectively
• Ability to manage multiple priorities and deliver on-time results
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office
• Demonstrated ability to identify complex patterns of risk, challenges, and resolve issues, make effective recommendations, and escalate complex issues
• Strong attention to detail
• Ability to respond positively to changing circumstances, seek and implement change to drive business improvement
• Operates with a sense of urgency

Responsibilities

• Develop and implement operational strategies to streamline processes, improve efficiency, and enhance overall performance
• Track Objectives and Key Results (OKRs), Key Performance Indicators (KPIs) and performance metrics to assess the organization's performance, identify areas for improvement, and offer data-driven, actionable insights
• Identify opportunities for process improvement and implement best practices to enhance operational efficiency and effectiveness
• Manage resource allocation across projects to ensure optimal utilization of talent and timely project delivery
• Provide oversight and guidance to project managers, ensuring projects are executed according to established timelines, budgets, and quality standards
• Collaborate with the sales and account management teams to ensure a seamless transition from sales to delivery and maintain strong relationships with clients to drive customer satisfaction and retention
• Oversee and manage critical systems integral to the organization, ensuring data accuracy, user access control, and system customization to optimize operational processes and support business requirements effectively
• Identify and mitigate risks associated with project delivery, resource management, and client engagements to minimize potential impacts on project outcomes and client relationships
• Facilitate collaborative discussions regarding resource assignment, utilization, and gap analysis between resource managers and leadership
• Take initiative and ownership, exercise independent judgment, and collaborate across lines of business, regions, and internal functions to meet or exceed expectations
• Process-driven with the ability to help train/drive/develop processes to create unity and consistency across organization

Preferred Qualifications

Experience with the Nintex suite of products

Benefits

• Hybrid working model
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community
• Global Gratitude and Recharge Days