Operations Specialist

Summary

Join Delivery Associates, a global social impact consultancy, as a Regional Operations Specialist in Africa. Based in Senegal or Kenya, you will support the Central Operations Team in empowering colleagues through efficient processes and resources. Key responsibilities include managing onboarding, coordinating learning and development, supporting employee engagement, overseeing regional events, and managing vendor relationships. You will also assist with financial tasks, including budgeting and invoicing, and contribute to entity operations and compliance. This role requires 5-6 years of professional experience in a relevant field, excellent English and French proficiency, and demonstrated project management skills. Delivery Associates offers impactful work, a collaborative environment, flexible remote work, and a comprehensive benefits package.

Requirements

• A Bachelor’s degree in business, finance, administration, and/or similar fields is preferred. Requisite years of professional experience and/or apprenticeship pathways will also be considered in lieu of formal education
• A minimum of 5-6 years prior professional experience within professional services, consulting, accounting, multinational corporations, or other business environments is required
• Excellent verbal and written English and French capabilities are essential
• Demonstrated experience in managing complex projects and handling competing priorities and tasks
• Must be based in Senegal or Kenya

Responsibilities

• Manage and support the onboarding process to ensure smooth integration of new employees into regional teams from a local perspective in partnership with the People Team
• Coordinate with L&D team to execute centrally provided learning offer in an effective manner for the regional stakeholders
• Support for employee engagement activities, regional leadership engagement, and overall morale-boosting routines
• Help with visa-related tasks, liaising with People Operations to ensure compliance and smooth processing for international employees
• Oversee the planning and management of regional routines, retreats, and special events. This includes support for leadership routines and integration into the regional framework
• Strengthen cross-regional collaboration, exchange and adopt best practices for operational tasks
• Management and analysis of internal and client survey data, in coordination with central team contacts
• Manage supplier & vendor relationships and supporting procurement processes
• General “point of contact” for regional operations within the regional team (answer questions or direct to appropriate resource)
• Support travel logistics and manage travel costs
• Assist in ensuring the proper functioning of critical business systems. This involves providing operational support for seamless integration and issue resolution rather than direct training
• Assist in budget preparation, tracking actuals against forecasts, and supporting project-specific budgets across all regions
• Complete regional invoicing process
• Liaise with finance teams for invoice processing, timesheet compliance, and managing financial data and reporting
• Co-Lead People policy execution and compliance related to entity operations from a local perspective in partnership with the People Operations team
• Assist in the setup and maintenance of legal entities, regulatory filings, and liaising with local authorities as necessary
• Support with the setup and maintenance of legal entities, including local authority engagement and meeting regulatory requirements. This area includes both compliance and operational needs
• Engage with third-party providers, such as accountants and lawyers, in partnership with the People Operations team when applicable

Benefits

• Opportunities to engage with senior leaders and work on transformative projects
• We strive to be as talent-dense and diverse as possible, so we are always learning from each other
• Everyone’s career pathway is unique-be part of a growing organization committed to continuous improvement
• Remote working environment with opportunities for global collaboration
• Our colleagues enjoy a comprehensive benefits package for the effort they put in
• Minimal travel a couple times each year for team collaboration and connectivity