Remote Operations Specialist, Senior

Summary

Join our Client Operations team as an Operations Specialist, Strategy and drive client success through innovative strategic initiatives, comprehensive data analysis, and proactive stakeholder engagement.

Requirements

• High School Diploma or GED
• Analytical and problem-solving skills, with the ability to understand and work with complex data
• Strong communication and presentation skills, able to share insights and recommendations
• Ability to take a proactive approach to finding and suggesting improvements
• Well-organized with attention to detail, able to handle multiple projects at once
• Familiarity with data analysis tools, and working with large datasets
• Proven ability to manage time well and handle projects with some independence
• Basic project management skills, with experience in helping plan, execute, and track projects
• Practical experience in day-to-day operations, with a willingness to take part in routine production tasks
• Experience using or knowledge of MS Excel or Gsheets

Responsibilities

• Execute strategic tests to optimize operational processes and improve client outcomes, analyzing data to identify trends and derive actionable insights
• Present insights, strategies, and recommendations to stakeholders, colleagues, and clients, communicating clearly and persuasively, and customizing the content to fit the audience
• Responsible for developing and sustaining detailed documentation of processes, strategies, and findings, promoting consistent knowledge sharing across the team
• Drives projects independently from inception to completion, ensuring timely and effective delivery by managing time and resources efficiently. Implements quality control measures and conducts thorough reviews to maintain high standards in project deliverables
• Identifies potential risks and develops mitigation strategies to address challenges. Manages changes in project scope, schedule, and resources by assessing impact, communicating with stakeholders, and adjusting plans as needed to meet original deadlines
• Dedicates 20-30% of time to daily operational tasks, actively integrating strategic insights into production processes for improved efficiency and outcomes
• Engages closely with Client Operations to address implementation challenges, serving as the primary strategic operations contact
• Coordinates cross-functional projects, ensuring team alignment and prompt conflict resolution to maintain project momentum and success

Preferred Qualifications

• Experience with an Enterprise B2B or eCommerce industry
• Experience working in start-up like environments
• Experience facilitating conversations to diverse audiences
• Experience in A/B testing, including designing experiments, analyzing results, and implementing data-driven improvements to optimize user experience and increase conversion rates
• Familiar with the Tableau and Metabase data tools
• Familiar with Asana or other project management platforms
• Knowledge of Ruby, Python, MySQL, or other popular programming languages is a plus
• Prior work experience in HTML and Magento

Benefits

• Competitive compensation packages including bonuses and options
• Medical, dental, and vision benefits
• Matching 401(K)
• Paid time off
• Telecommuting and remote work options
• Support for continuing education
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks