Remote Operations Support Associate - End User Support

Summary

The job description is for an End User Support Associate in the Operations Support team at dLocal. This role involves customer service, payment verification, problem identification, troubleshooting, and maintaining a positive customer experience. The ideal candidate should have a bachelor's degree, fluency in English and Portuguese, 1+ years of customer service or administrative experience, high attention to detail, excellent analytical skills, the ability to adapt quickly, and multitask.

Requirements

• Bachelor’s degree in administration or any other related field (in process or completed)
• Fluent in English and Portuguese
• 1+ years of customer service, administrative or back office experience, preferably in a multicultural environment
• High attention to detail and excellent analytical skills
• Ability to adapt to change quickly and multi-task

Responsibilities

• Customer service via phone and e-mail
• Payment verification and release
• Identify problems
• Respond to incoming calls from customers to take their orders, answer questions and inquiries, and troubleshoot problems
• Develop a positive customer experience