Order Operations Manager

Summary

Join Spring Health, a leading mental healthcare provider, as the Manager, Order Operations. Reporting to the Director of Sales Systems & Data, you will optimize the end-to-end order lifecycle across various sales motions. This critical role ensures accurate order entry, billing readiness, and data integrity, requiring collaboration with multiple teams. You will validate bookings, enable accurate billing, ensure contract compliance, and streamline workflows. Success involves high order validation accuracy, timely invoicing, reduced errors, and positive stakeholder feedback. The role demands experience in order operations, billing, or related fields, proficiency with Salesforce and other systems, and a proven ability to drive process improvements.

Requirements

• 3+ years in any (or multiple) of the following functions: Order Operations, Billing, Deal Desk, Legal Operations or Revenue Operations in organizations ideally with complex contracts & operational / billing details
• Deep understanding of the order-to-cash lifecycle, including opportunity validation, contract review, and billing readiness
• Experience with Salesforce (Sales Cloud), CPQ tools (e.g. Salesforce CPQ) and ERP platforms (e.g., NetSuite, Zuora)
• Proven track record of driving process improvements and operational rigor across teams
• Exceptional attention to detail, organizational skills, and cross-functional communication
• Comfortable working in a fast-paced, high-growth environment and managing competing priorities

Responsibilities

• Review and validate all opportunity bookings in SFDC (New Business, Upsell, Renewals) to ensure accuracy, policy alignment, and system integrity
• Serve as the operational gatekeeper for opportunity closure workflows in Salesforce
• Partner with Accounting to support invoicing accuracy and ensure all billing-related data is complete and compliant
• Flag inconsistencies or errors that may impact revenue recognition or downstream processes
• Verify that all sales agreements align with internal policies, pricing frameworks, and revenue recognition rules
• Coordinate with Legal to resolve discrepancies or ensure deal desk escalations are fully documented
• Collaborate with Sales, Customer Success, Finance, and Legal teams to streamline order-to-cash workflows
• Serve as a subject matter expert for order operations best practices and Salesforce data hygiene
• Develop rep-facing Order Operations enablement content to ensure the Revenue organization is up to date with requirements and processes
• Own a structured audit cadence to validate billable rates, customer entitlements, and contracted terms
• Maintain and enforce order documentation standards to ensure audit readiness at all times
• Identify gaps and implement improvements to streamline the quote-to-cash process
• Leverage automation and technology to scale operations while reducing manual dependencies (e.g. Deal Desk)
• Collaborate with systems peers to establish the right guardrails in SFDC & other systems that ensures data accuracy proactively and minimizes the need for future audits

Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub ,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes