Revenue Operations Manager

Summary

Join Hootsuite as a Revenue Operations Manager for a 6-month contract to manage operational initiatives, including technology and tool implementation. You will drive communication and collaboration across business verticals, ensuring alignment and consistency. Lead, analyze, and implement operational and technical projects to enhance efficiencies and synergies. Work closely with operations business partners and the Revenue Operations team to ensure successful project execution. This role offers a flexible work arrangement, allowing for remote work or a hybrid model, and is open to applicants in North America where Hootsuite has a hiring entity. You will report to the Senior Manager, Revenue Operations.

Requirements

• Extensive relevant experience in a Customer, Sales and/or Marketing Operations role
• Bachelor’s Degree in a related discipline
• Experience with Salesforce and knowledge and understanding of various departments (Finance, Legal, Sales Operations, Sales, Customer Success, and Partners)
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
• Process/Project Management: Skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Negotiation: Successfully obtains commitment to a solution or idea, while maintaining integrity and relationships
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action

Responsibilities

• Define, document, and implement Revenue Operations initiatives as it relates to the Global Revenue Organization
• Gather business requirements, facilitate conversations and work in collaboration with cross-functional global teams, ensuring alignment to Hootsuite’s overall strategy
• Manage the implementation and adoption of operational initiatives (which may include technology and tools) in collaboration with key partners in the Sales, Partners and Customer organizations
• Consult with leaders to identify and summarize internal, operational business challenges, evaluate priority and scope, and provide recommendations
• Perform full analysis on stakeholder impact of SFDC transformation initiatives. This includes (a) ensuring regular flow of information between Marketing, Sales, Partners and Customer organizations, (b) facilitating stakeholder discussions, recommending decisions and determining the downward impact to the business
• Establish a structure and cadence to analyze existing business processes, leveraging knowledge of Hootsuite’s internal policies and procedures, and recommend areas for improvement and opportunities to help drive operational efficiencies
• Responsible for leading operational/technical projects or initiatives for the Global Revenue Organization. Including planning, organizing, monitoring, tracking and reporting on operational/technical projects and initiatives to business leaders and project owners
• Perform other related duties as assigned

Preferred Qualifications

• SaaS experience
• Solution seeker
• Lifelong learner
• Resilient adapter
• Intentional collaborator
• Critical challenger
• Active communicator
• Integrated thinker
• Accountable owner
• Bar-raiser

Benefits

In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model