Order to Cash Administrator

Summary

Join our Finance Vertical as Order to Cash Administrator in York to make a real impact every day. Reporting to the Order to Cash Assistant Manager, you will manage the sales ledger and the end-to-end revenue cycle, from processing customer orders and ensuring accurate subscription billing to overseeing collections and supporting revenue recognition. You will act as a bridge between finance, sales, and customer success teams, streamlining operations, maintaining data integrity, and delivering a seamless billing experience. The role involves month-end tasks, sales ledger and credit control, debt and ECL reporting, managing queries, bank reconciliation, contract maintenance, invoicing, audit checks, day-to-day finance processing, reporting on projects and process improvements, managing escalations, reviewing and reconciling integrations, creating SOPs, and approving bank payments. The position offers remote work from York after an initial training period in the Newcastle office. Xplor values curiosity, empathy, a positive outlook, and comfort with ambiguity.

Requirements

• You’ve got a couple of years of experience in a finance role—maybe you’re currently working in Accounts Payable and looking to switch things up by moving into the Accounts Receivable side
• Proven credit control experience, working on key accounts within a Business to Business organisation
• Experience with accounting knowledge within sales ledger and book keeping
• Customer- centric and flexible with the ability to handle overdue credit accounts with risk-based approach in order not to jeopardise relationship with customer
• Proven excel skills to a good standard
• Process improvement and system development
• Experience in SOPs
• Excellent written and verbal communication skills with tactful telephone manner
• Self-driven in seeking resolutions to a high standard

Responsibilities

• Carry out month end tasks to a tight deadline
• Carry out all Sales ledger and credit control tasks
• Run Month end reporting on debt and ECL including credit risk
• Manage Mailbox and escalated queries – both internal and external
• Manage month end bank reconciliation relating to Order to Cash postings
• Contract maintenance and invoicing of customers
• Complete Audit checks / tasks
• Day to day finance processing
• Report projects required / process improvements to Order to Cash Manager
• Manage escalations to Order to Cash manager
• Review and reconcile integrations from the operating platforms/Salesforce to Netsuite to ensure completeness and integrity of the invoicing
• Create / review SOPs where needed
• Approval of bank payments

Preferred Qualifications

• AAT Level 3 (preferred but not essential)
• Experience with Stripe (not essential)

Benefits

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• Unlimited access to Linkedin learning, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to mental health support
• Fully flexible work arrangements