Organizational Change Management Lead

Summary

Join Brillio as an Organizational Change Management (OCM) Lead and spearhead change initiatives within Lead-to-Cash (L2C) and Quote-to-Cash (Q2C) transformation programs. This crucial role ensures user adoption of enterprise-wide Salesforce and Billing Platform rollouts. You will collaborate with global teams, manage communications, and develop user-friendly training materials. The ideal candidate possesses extensive experience in OCM, particularly within L2C initiatives, and excels in stakeholder engagement and training program design. This U.S.-based role offers remote flexibility and the opportunity to work with offshore teams. Brillio is an equal opportunity employer.

Requirements

• 8+ years of experience in Organizational Change Management, including 3+ years in Lead-to-Cash-related initiatives
• Strong understanding of Lead-to-Cash and Quote-to-Cash processes, ideally across Sales, CPQ, Orders, and Billing
• Experience working in complex enterprise environments with cross-functional teams
• Proven track record of developing and executing change strategies and achieving measurable adoption
• Hands-on experience creating and managing training videos and process documentation (e.g., with tools like Tango, WalkMe, Camtasia)
• Excellent communication, facilitation, and stakeholder management skills
• Ability to work with offshore teams, delegate tasks, and ensure cohesive global delivery
• Bachelor’s degree in Business, Communications, Organizational Development, or related field

Responsibilities

• Lead the end-to-end organizational change management strategy for Lead-to-Cash transformation initiatives
• Partner with business and IT stakeholders to understand the impact of changes across Sales, CPQ, Orders, Contracts, Billing, and Support functions
• Build and execute change plans focused on stakeholder engagement, communication, training, and adoption
• Drive stakeholder readiness and lead communication efforts including email campaigns, stakeholder briefings, and status updates
• Design and deliver user training programs including live sessions, documentation, and training videos (Tango or similar tools)
• Work closely with offshore OCM analysts and testers to align change messaging and deliverables
• Establish feedback loops and measurement strategies to monitor adoption and resistance
• Support process documentation, training content validation, and end-user feedback incorporation
• Facilitate change champion networks and community forums to drive grassroots adoption
• Serve as a strategic advisor to project leadership and business sponsors on change impacts and mitigation plans

Preferred Qualifications

• Exposure to Salesforce CPQ, Billing Platforms (e.g., Zuora, BillingPlatform), or similar Quote-to-Cash tools
• Familiarity with Agile project management and collaboration tools (Jira, Confluence, Slack)
• Experience supporting Go-Live, UAT readiness, and hypercare adoption programs

Benefits

• U.S.-based role with flexibility to work remotely
• $85 - $90 an hour