Outbound Business Development Representative

Summary

Join Customer.io's Outbound Business Development team as an Outbound Business Development Representative (BDR)! You will proactively identify and engage potential customers, research target accounts, initiate conversations, and qualify leads. Collaboration with marketing and sales teams is key to effective outreach and a robust sales pipeline. Prior experience is not required; curiosity, passion for connecting with people, and a commitment to growth are essential. The team provides support and development opportunities. A competitive salary, bonus structure, and numerous professional development opportunities are offered.

Requirements

• You enjoy connecting with people and can articulate ideas clearly and concisely
• You’re resilient in the face of rejection and maintain motivation to achieve your goals
• You’re organized, capable of managing multiple priorities, and attentive to detail
• You have a basic understanding of sales and are eager to learn more about lead qualification and objection handling
• You thrive in collaborative environments and work effectively across teams to streamline processes
• You’re self-driven and motivated by targets, constantly looking for ways to improve your performance
• Familiarity with CRM tools like Salesforce or HubSpot
• A proven track record of success in lead generation and outreach efforts
• Ability to thrive in a fast-paced, target-driven environment and work independently

Responsibilities

• Research and Identify Prospects: Utilize various tools and resources to identify potential customers who could benefit from our solutions, building a robust list of target accounts
• Initiate Outreach: Engage with prospects through cold calls, emails, and social media to generate interest and qualify their needs
• Qualify Leads: Assess leads based on their business needs, timing, and fit for our solutions, ensuring they’re ready to speak with our Account Executives
• Set Up Meetings: Schedule high-quality meetings for the sales team with decision-makers who express interest in learning more about our offerings
• Maintain Organization: Keep accurate records of your interactions with prospects in our CRM, ensuring clear visibility of their status in the sales funnel
• Collaborate as a Team: Work closely with marketing to refine outreach strategies and provide feedback to enhance our lead generation processes
• Follow Up: Nurture relationships with prospects who express interest but aren’t yet ready to engage fully
• Share Your Progress: Regularly update your manager and the team on your outreach efforts and progress toward meeting your goals

Preferred Qualifications

• 1-2 years of experience in a similar outbound sales role, ideally in a SaaS or tech company
• Prior experience in outbound sales within a SaaS company
• Understanding of sales methodologies and lead generation strategies

Benefits

• Competitive salary and a rewarding bonus structure
• Abundant opportunities for professional development and access to sales coaching
• You’ll be part of a passionate team dedicated to growth and collective success
• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year