Outbound Product Manager

Summary

Join ServiceNow as an Outbound Product Manager and help scale one of the fastest-growing business units. This role combines deep product knowledge with market understanding to inform roadmaps and educate the go-to-market ecosystem. You will create enablement content, document customer success, develop best practices, and act as a trusted resource for industry influencers and partners. Collaboration with internal teams is key to defining product strategy and driving customer adoption. The position requires 8+ years of product management experience in the SFA domain and strong communication and leadership skills. ServiceNow offers competitive compensation, including base pay, equity, variable compensation, and benefits such as health plans, 401(k), ESPP, and flexible time away.

Requirements

• 8+ years of Product Management or related experience in the SFA domain is a must
• Very strong written and oral communication skills
• Strong bias towards action, being hands-on with product, and a sense of urgency to “win” in the market
• Excellent people and management skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties

Responsibilities

• Create high-quality enablement content that describes the value of the product innovation with a focus on Lead & Opportunity Management capabilities of our Sales and Order Management solution
• Develop a deep understanding of and document, customer use cases and success outcomes to influence the product roadmaps
• Develop best practices assets including early product demos to drive product adoption by customers and partners
• Become a trusted resource to promote the CRM product vision with industry influencers, strategic partners and analyst firms
• Work in close coordination with Inbound Product Management, Product Marketing, Product Success and Technical Alliances to define product strategy, release themes, go-to-market and customer adoption plans
• Lead cross-functional teams to accomplish our goals

Preferred Qualifications

Experience in Solution Consulting / Solution Architecture / Enterprise Architecture functions is a plus

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs