Partner Manager

Summary

Join Kustomer's Partner Management team as a Partner Manager and play a key role in scaling our business network through strategic partnerships. This senior role involves identifying and cultivating relationships with key BPO, reseller, and technology partners. You will drive revenue growth, improve close/won rates, and expand our network footprint. You'll be part of a fast-growing team focused on delivering a consistent sales pipeline and achieving Kustomer's ambitious goals. Strong relationship-building, presentation, product, and sales experience are essential. This is an excellent opportunity to join a new team, shape the company's future, and work with top technology partners in a dynamic, fast-paced environment.

Requirements

• 7+ years of experience in Partnerships and/or Sales
• Experience identifying, onboarding and building strategic technology partnerships focused on strong GTM opportunity
• Strong business acumen and ability to think analytically
• Demonstrated ability to be versatile and highly-organized with acute attention to details
• Ability to successfully manage multiple work-streams and prioritize competing priorities
• Proven ability to build and maintain relationships with C-Suite executives, with strong negotiation and problem-solving skills
• Intelligent, persistent, curious and driven to succeed in a career in tech startups
• Excellent written, verbal, and interpersonal communication skills
• Openness to coaching and training
• Willingness to travel
• HIPAA Compliance

Responsibilities

• Identify, develop and onboard new strategic partners focused on mainly BPOs, consultants, and select technology partners
• Be a trusted advisor to these partners supporting them throughout their relationship with Kustomer
• Own relationships at all levels of the partner organization with the goal of driving qualified business to Kustomer, and to the partner
• Understand, build and manage both a strategic and tactical plan with partners that aids in meeting business goals/objectives for the partnership
• Help to develop a strategic process for how members of the Kustomer sales organization and CS organization collaborate with this strategic set of go-to-market partners
• Be revenue oriented, understanding how to reach financial goals and objectives, while also being strategically minded and creative in how to reach those revenue goals and build a strong partnership

Preferred Qualifications

Strong skills with Google Docs and Salesforce CRM

Benefits

• Competitive salaries
• Stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• A generous vacation policy